Privacy Policy

We respect your right to privacy. At AS Colour we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we may collect includes your name, gender, email address, shipping address, and billing address. AS Colour does not store your credit card information. AS Colour will not rent or sell your name or personal information without your permission.

Our websites do utilize 'cookies' to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information solely to make our websites easier for our customers to use.

Price and Styles

Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing. AS Colour reserves the right to change or discontinue styles, colours, sizes or fabrics. 

Sample Orders

All samples will be invoiced then credited once returned. Samples must be returned for a credit within 10 working days from the date of the invoice with a copy of the original invoice enclosed. Samples outside this period will be returned to the customer at the sender’s expense. 

Credit Terms

If you require terms please contact customer services for a credit application on sales@ascolour.com 

SHIPPING INFORMATION

Delivery Locations

On ascolour.com we ship nationwide in the United States and Canada. Unfortunately we do not ship to P.O. boxes. However, we can ship orders directly to your home or business.

We ship nationwide in New Zealand and internationally on ascolour.co.nz

And we ship nationwide in Australia on ascolour.com.au

Delivery Cost

Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.

Delivery Times

Most in stock credit-approved orders for standard delivery placed before 1:00 pm will be shipped on the same day. Orders not paid or confirmed within 3 days of placing the order will cancelled.

You will be notified of shipping via a shipping confirmation email.

Tracking

Your unique tracking number will be emailed to you with your shipping confirmation and is also available under My Orders in My Account.

Order pick ups

If you are based in the Los Angeles area then you can pick up orders from our head office at 1450 Charles Willard Street, Carson, CA 90746. Allow us at least 3 hours to get your order ready, if you are buying samples then feel free to buy direct from our showroom but please note that you will not be able to place bulk orders or pick up wholesale orders from our stores.

CANADIAN SHIPPING POLICY

Prices shown are in US$ and do not reflect local currency conversion, nor do they include additional charges associated wih importing from a foreign country which are the responsbility of the purchaser.

Your package maybe subject to local customs, duty or brokerage charges. The purchaser, not AS Colour, is responsible for these charges as they are determined by your local customs office. 
AS Colour cannot determine in advance what these fees will be. If there are any extra charges to pay the courier service will contact you and require payment before they can deliver your order. Refusal of delivery will result in a deduction of the original and return shipping chares from any refund.
We cannot mark International orders as a “gift” or alter the value of your order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this.

Eligible shipments imported into Canada are subject to applicable duties and taxes as well as an average of $10.00 flat brokerage fee ($4.00 USD entry prep fee + $6.00 CAD bond fee on ground shipments for shipments valued below $200.00 CAD). Shipments with values over $200.00 CAD will still be discounted; however, fees will vary depending on the value of the shipment.
Shipments valued at $200.00 CAD and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
For more information on customs and duties charges, please contact your local customs office.

We ship to the United States and Canada via UPS.
If you are shipping to a different country please change your region on the top right to be directed to the appropriate site.
 
Please note: Under no circumstances will AS Colour contribute or reimburse any courier or customs/duty costs when sending back unwanted item(s).

RETURNS INFORMATION

At AS Colour we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.

All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabeled or decorated is non-returnable. Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods. AS Colour is not liable to contribute to any screenprinting costs or pay for reprinting under any circumstances.

We highly recommend that you check in all orders rather than having them delivered directly to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

Any purchases from our retail stores must be returned at a retail store.

If you have any other questions about returns please feel free to email sales@ascolour.com