Shipping
Shipping Information
Do we offer free shipping?
- Free shipping is available on standard delivery when you meet the minimum spend.
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Retail: Spend $125+ (incl. sales tax) to qualify for free shipping.
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Wholesale: Spend $500+ (excl. sales tax) to qualify for free shipping.
Please note: Alaska, Hawaii, Puerto Rico & Canada are not eligible for free shipping.
How much does shipping cost?
It depends on what you're ordering and how you’d like it shipped! Just add items to your cart, enter your delivery address, and choose the shipping option that works for you, and your cost will update automatically.
Orders not paid or confirmed within 3 days of placing the order will be cancelled.
What time do I need to place my order for same-day dispatch?
If your order is placed before 2:00 pm local time and payment has been approved, we’ll aim to dispatch your order on the same business day.
Next-day air orders must be received by 12:00 pm warehouse local time for targeted same-day dispatch.
Please note: During busy periods around public holidays and sales, things may take a little longer.
When can I expect my order to arrive?
The estimated delivery time will depend on the warehouse you place your order from and where you are delivering to.
Please note: All shipping speeds are in business days and subject to potential UPS delays.
Estimated delivery from the Carson, CA warehouse:
West Coast: 1-2 days
Midwest: 3-4 days
East Coast: 5-7 days
Estimated delivery from the Charlotte, NC warehouse:
East Coast: 1-2 days
Midwest: 3-4 days
West Coast: 5-7 days
How do I track my order?
Your order tracking number will be emailed to you directly from UPS at the close of the business day.
Can I pick up my order?
Yes, wholesale customers within a 50-mile radius of our Carson, CA, or Charlotte, NC warehouses can choose to pickup their orders.
At checkout, select "Warehouse Pick Up - Mon-Fri, 8:30 AM-3:00 PM" under the "Shipping Options" section. Freight charges will be waived, and you can collect your order directly from our warehouse.
You will receive your invoice once your order is ready for pick up.
Carson, CA Warehouse
AS Colour
1420 E. Victoria Street
Carson, CA 90746
Charlotte, NC Warehouse
AS Colour
11109 Quality Drive
Charlotte, NC 28273
What should I do when my order arrives?
Please check the received goods against the packing slip within 10 business days of receiving.
This is especially important if the goods are to be printed, washed, dyed, relabelled, or decorated, as picking errors can occur. If you find a picking error before the order is printed, we can replace the affected items. However, once the goods are printed, we cannot exchange or refund them.
We do not cover the cost of any branding or decoration under any circumstances. If you are ordering and sending goods to a third party for branding, they will need to check the order on your behalf before proceeding with any work.
What is your Canadian shipping policy?
All prices are shown in USD and do not include currency conversion or any additional import charges. Shipments to Canada may be subject to duties, taxes, and fees such as entry preparation, disbursement, and other charges. These are set by your local customs office and are the purchaser’s responsibility. Some fees may be discounted and will vary depending on your order value.
AS Colour cannot confirm the exact fees in advance. If extra charges apply, the courier will contact you for payment before delivery. If you refuse delivery, the original and return shipping costs will be deducted from any refund. For more details on customs and duties, please contact your local customs office.